Yes. You may cancel for any reason, at any time, on five days’ notice.
FAQ Category: Holidays
Is customer support free?
Yes. We provide unlimited, free informational support to all customers.
Are the formats guaranteed?
Yes. Your format will never, ever change (except at your request).
Can I switch to a different format?
Yes. You can switch between our standard formats at any time at no extra charge.
Can you customize the data format?
We offer many format options. If you need a format that we don’t offer, we may be able to create it for you.
May I order more centers in the future?
Yes, at any time. Your contract gives you a guaranteed cost and makes it very easy to add new centers.
What if I need to personalize a center to my firm’s requirements?
We can create synthetic centers that are customized to your needs, no matter how exotic. Most commonly, customers ask us to create combinations of existing centers. For example, days that are either New York or London bank holidays.
What if I need a center that you do not cover?
We will develop the necessary data for you.
Do you provide currency value dates?
Yes.
How do you treat half-day holidays?
In general, to qualify as a holiday a center must be closed for the entire day. Even if a center is open for just a few minutes, that day is not a holiday. For a limited number of exchanges, we publish as holidays the dates when they are expected to close early. For detailed data pertaining to the session times of exchanges, use our Trading Hours data.